Your satisfaction is our guarantee
If you have an issue with anything you purchased from us, we will personally help you — with tech support, a return, or a replacement of that item.
Contact Us First
Before sending anything back, please contact us at (503) 770-0538 (Mon–Fri 10am–5pm PST) or dronecamps@gmail.com so we can help troubleshoot and arrange the return. Many issues can be solved over the phone.
30-Day Defective-Item Returns
- Items that arrive defective or fail within 30 days of delivery may be returned for a replacement or refund.
- Please include your original packaging and accessories when possible.
- Defective items damaged in shipping: contact us right away with photos so we can file a claim.
Non-Defective Returns
- Unused items in original condition may be returned within 30 days of delivery — contact us first to arrange it.
- Return shipping is the customer's responsibility unless the item is defective or we made an error.
- Refunds are issued to your original payment method once we receive and inspect the item.
Exceptions
- Phone consultations and other service products are non-refundable once delivered.
- Items showing crash damage, misuse, or unauthorized modification are not eligible for return — hobby RC products are covered against defects, not crashes.
Manufacturer Warranties
If your product includes a manufacturer warranty, we will help you work through any warranty claim.
